Shipping Policy – Hyloax.com 🚚

At Hyloax.com, we are committed to providing high-quality, carefully selected products. Our global network of trusted manufacturers and suppliers allows us to bring you unique and remarkable items efficiently.

Shipping Carriers

We use reliable carriers such as USPS, FedEx, DHL, UPS, EMS, and local postal services to ensure timely and safe delivery of your orders.

Order Processing

• Orders are processed as soon as payment is confirmed.
• Typical processing time: 1–3 business days.

Note: Some special orders or high-demand products may require longer processing times.

Estimated Delivery Times

Please note: Delivery may be delayed during holidays or peak seasons (e.g., Valentine’s Day, Mother’s Day, Independence Day, Halloween, Christmas).

Additional Notes

• Orders shipped to territories such as Puerto Rico, Guam, and Hawaii may take an additional 7–10 days.
• Delivery to military regions may be limited.
• For international orders, customs clearance may extend delivery time. We cannot control customs delays and apologize for any inconvenience.
• Free shipping promotions may not apply to all orders or regions.

Order Tracking

• After your order ships, you will receive a confirmation email with a tracking link.
• Please allow 5–7 days for the carrier to scan your package into their system.
• If tracking information is unavailable, it means the carrier has not yet processed your parcel.
• If your order exceeds the estimated arrival date, contact us, and we will assist promptly.

Incorrect Address

• Please ensure your shipping address is correct at checkout.
• We are not responsible for orders delivered to the wrong address.
• If you request the carrier to forward or redirect your parcel after it has left our warehouse, Hyloax.com is not responsible for any loss, theft, or damage.

Customer Support

Customer service is our top priority. If you have any questions or concerns about your order, please contact us promptly:

Email: support@hyloax.com
Website: https://hyloax.com